Privacy Policy

1. Information we collect

We collect information you provide directly when you use our website or services. This includes your name, email address, phone number, company name, and message content when you submit the contact form, request a quote, download a catalogue, or otherwise get in touch. We use this information to respond to your enquiries, process orders and quotes, and send you materials you have requested.

We may also collect technical data such as your IP address, browser type, device type, and pages visited. This helps us operate and secure the site, understand how visitors use it, and improve our services. We may use cookies and similar technologies for these purposes, as described below.

2. How we use your information

We use your information to respond to enquiries, provide quotes and catalogues, process and fulfil orders, send service-related communications, and improve our website and business processes. We do not sell your personal data to third parties. We may share data with service providers who assist us (e.g. hosting, email, analytics) under contracts that require them to protect your data and use it only for the purposes we specify.

We may use your contact details to send you information about our products and services where we have a legitimate interest or your consent. You can opt out of marketing communications at any time by following the link in our emails or contacting us directly.

3. Cookies and similar technologies

We may use cookies and similar technologies for essential site operation (e.g. session management), for remembering your preferences, and for analytics. You can adjust your browser settings to limit or block cookies; some site features may not work fully if you disable certain cookies. We do not use cookies to track you across unrelated third-party sites for advertising in a way that identifies you personally, unless we have clearly stated otherwise and you have consented.

4. Data retention and security

We retain your data only for as long as needed to fulfil the purposes above or as required by law (e.g. tax, contract, or regulatory retention). We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No system is completely secure; we encourage you to use strong passwords and protect your own devices.

5. Your rights

Depending on applicable law, you may have the right to know what data we hold about you, to request correction or deletion, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights or to ask questions about our practices, contact us at sales@packmold.in. We will respond within a reasonable time. You may also have the right to lodge a complaint with a supervisory authority.

6. Changes to this policy

We may update this privacy policy from time to time. The current version will be published on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.